RETURN & REFUND POLICY
Our 30-Day Guarantee
We want you to love your Eira Jewel piece. If you're not completely satisfied, you can return it within 30 days of delivery for a full refund.
How to Return an Item
- Email hello@eirabloom.com with your order number and reason for return
- We'll send you return instructions.
- Pack the item securely in its original packaging
- Ship it back to us.
- Once we receive and inspect the item, we'll process your refund within 5-7 business days
Return Conditions
Items must be:
- Unworn and in original condition
- Returned with all original packaging
- Accompanied by proof of purchase
We cannot accept returns on:
- Custom or personalised pieces
- Items damaged due to misuse or neglect
- Earrings (for hygiene reasons)
Refund Method Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
Exchanges We're happy to exchange items for a different size or style. Contact us to arrange an exchange—we'll cover shipping both ways for exchanges.
Damaged or Defective Items If your item arrives damaged or has a manufacturing defect, contact us immediately. We'll send a replacement at no cost to you. Our lifetime warranty covers all craftsmanship issues.
Questions? Contact hello@eirabloom.com with any return questions.