LIFETIME WARRANTY & GUARANTEE
We Stand Behind Every Piece
Lifetime Repair Guarantee
Every Eira Bloom piece comes with free lifetime repairs for manufacturing defects. If a stone becomes loose, a clasp breaks, or any craftsmanship issue occurs, we'll repair it at no cost to you.
What's Covered:
- Loose or lost stones due to setting failure
- Broken clasps or fastenings
- Structural damage from manufacturing defects
- Tarnishing or discolouration from metal quality issues
What's Not Covered:
- Normal wear and tear
- Damage from accidents, misuse, or improper care
- Lost or stolen jewelry
- Modifications made by other jewelers
- Damage from exposure to harsh chemicals
How to Claim Your Warranty:
- Email hello@eirabloom.com with photos of the damage and your order number.
- We'll provide shipping instructions.
- Ship the item to us securely.
- We'll assess and repair the piece within 8-16 business days.
- We'll ship it back to you. (buyer covers shipping)
Lifetime Buyback Guarantee
We're so confident in our quality, we'll buy back your Eira Jewel piece anytime for store credit. Each item is individually assessed based on condition and original purchase value.
How It Works:
- Email hello@eirabloom.com with photos of your piece
- We'll provide a store credit offer within 48 hours
- Ship the item to us (buyer covers shipping)
- Receive store credit to use on your next purchase
Terms:
- Item must be authentic Eira Jewel piece with proof of purchase
- Store credit amount based on current condition
- This guarantee does not cover accidental damage or normal wear
- Buyback is for store credit only, not cash refunds
Questions? Contact hello@eirabloom.com for warranty claims or questions.