PRIVACY POLICY

Your Privacy Matters

Eira Bloom ("we," "us," "our") respects your privacy. This policy explains how we collect, use, and protect your personal information.

Information We Collect

When you visit our website or place an order, we may collect:

  • Name, email address, shipping address, billing address
  • Payment information (processed securely through our payment provider)
  • Order history and preferences
  • IP address, browser type, and device information

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate about your order status
  • Respond to your inquiries
  • Send marketing emails (only if you opt in)
  • Improve our website and customer experience
  • Prevent fraud

We Never:

  • Sell your personal information to third parties
  • Share your information with marketers
  • Send spam

Email Communications

If you subscribe to our email list, you'll receive updates about new collections, special offers, and jewelry care tips. You can unsubscribe anytime by clicking the unsubscribe link in any email.

Data Security

We use industry-standard encryption (SSL) to protect your information during transmission. Payment information is processed through secure, PCI-compliant payment processors. We never store your full credit card details.

Third-Party Services

We use trusted third-party services to operate our business:

  • Payment processing (Shopify Payments, PayPal, Stripe, etc.)
  • Shipping carriers (USPS, FedEx, DHL)
  • Email marketing platforms
  • Website analytics

These providers have access only to information necessary to perform their functions and are obligated to protect your data.

Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings, but some website features may not function properly.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise these rights, email hello@eirabloom.com

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this privacy policy occasionally. The "Effective Date" at the top indicates when the policy was last revised.

Contact Us

Questions about this privacy policy? Email hello@eirabloom.com